Paid £3500 at end of August for a kitchen to be delivered middle October. Got a call confirming day & 2 hour delivery slot. Day of delivery nothing arrived when I rang to ask where it was, they informed me they never intended delivering has there was a discrepancy with payment. 2 hours and several calls later to the store, still was not offered an apology or explanation. The best they could offer was a part delivery from the local store some time the following week. The rest of the kitchen would come from main warehouse at some point, no delivery dates given or promised. Absolutely appalling customer service from main distribution centre, they've had my money for a month and half and couldn't care less that my dream kitchen had turned into a nightmare. In the end we decided to cut our losses and asked for a full refund. Please don't order your kitchen from here, they will happily take your money but won't give you any help when they mess up. Still no explanation what went wrong with our order!