We ordered a bathroom, after using them for a kitchen installation the previous year, where to be honest they were not too bad. This time their customer service was terrible. None of the promised letters advising us of the process were sent and we had to ring them, and despite this the letters were still not sent. I was then advised the bathroom delivery would take place between 10-12am by text, and took time off work, only for it to arrive at 2.30pm, and again only after I chased them. On the first day of installation I remained at home until the installer arrived at 12am, which meant another half day off work. I would have expected them to arrive at 8am to 9am, especially given the amount the actual installation is costing. Would not use them again.