Ordered and paid for a new bathrooom in July 2016 - fitted January 2017. Washbasin outlet pipe and plug not fitted correctly so asked for it to be fixed. April 2017 ordered and paid for a showerroom. Fitting started beginning of October and then abandoned as fitter needed to get some of the fittings. End October 2017 washbasin in the bathroom (still unfixed) leaking water all over the floor. So 15 months on no shower room, no washbasin. Endless problems with deliveries. Staff in the shops are lovely, it's after that things go wrong.
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