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PENNY E
I had a kitchen fitted by B&Q in June … I had a kitchen fitted by B&Q in June and to date I'm still experiencing problems! The kitchen installation was finished the end of August and the repair/replacement end of September,. I'm now having problems with the work tops as below, they seem to be chipping on the edges and the laminate lifting! 12.5mm Exilis Laminate Woodstone Grey Stone Effect Square Edge Breakfast Bar (L)3020mm (D)950mm In summary I was without a cooker for four weeks, a sink for two weeks, my floor is uneven, 80% of the units have had to be replaced as they were all damaged whilst being installed !! The extractor fan chimney re-sited as it was wonky! The sink wasn't sealed and the best of all, the rubbish from the old kitchen and boxes from the new sat on my patio for 3 weeks, the weight breaking my garden shed, as that was buried under the weight of debris !! I did report all of the above to the project manager, who was as interested as a kid in a maths lesson, he simply didn't give a monkies! B&Q have tried to rectify the problem, offering me £980 compensation! This includes a sum for me to repay the decorator's, compensation towards having to eat out for four weeks!!, they said I had a microwave, so a family of three could of eaten from that!! really B&Q I challenge you to cook a healthy meal for three out of a microwave for 28 days. In my honest opinion I've been financially robbed, taken the mick out of because I'm a single female, (believe me this does not sit pretty with me and I an not using this as an ace card) I've been treated awfully and nothing that I haven't told B&Q personally, the original installer ran circles around me!! not turning up or spending on average 4 hours a day at my house, hence from the 14th June until the end of August for completion, three walls with cupboards, no building, no extension!! The installation was a joke and constant lies from the staff at B&Q !!!! DON'T PUT YOUR SELF THROUGH THE PAIN !! MY KITCHEN COST OVER £11,000 !! THE WORSE DECISION I'VE EVER MADE WAS CONTRACTING TO B&Q ! everyday I'm reminded of the nightmare, you spend years saving for your dream kitchen ! I HAVEN'T GOT MINE
7 years ago
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B&Q has a 2.2 average rating from 2,596 reviews