**** PLEASE READ **** SAVE YOUR MONEY
Ordered my Kitchen back in June and was payed in full by July. The Install date was 17th October and it was all down hill from here.... at the start of October i received a call stating that kitchen will be delivered on the 12th October.. i was abit concerned as i didint have much room to store my new kitchen ?? and being a small family with two children i tried to re arrange closer to the install date , which i did . This was planned for delivery on the saturday 14th.
Received a call on Saturday saying the kitchen is outside... only to find out it was delivered to the wrong address. I had to chase B&Q to ask what was going on ??! this was re arranged for delivery on the install date which was 17th October.
17th October:
Fitter arrived on site and carried out work . The fitter left at 18:00 . I was scheduled to work late at 18:45 , i left my property leaving my partner and two children at home. I receive a text from my partner saying she could smell gas. I returned home to find my a very strong smell of gas throughout the whole house !!!! rushed to the kitchen to find where the fitter has removed the Gas hob he had incorrectly been capped off and and isolation valve OPEN and !!! NOT to current gas safety regulations !!!
Following morning i complained to B&Q as this could of caused a fatal explosion !!!!! found out from B&Q that the "Gas Engineer" was not even Gas Safe Registered !!!!! Making this ILLEGAL FOR HIM TO TOUCH ANY GAS APPLIANCES
To this day the kitchen still hasn't been completed. I was sold a fake dream kitchen from B&Q. Assuring me that the kitchen will be completed in a week with the least amount of disruption. Ive had fitters let me down . Parts ordered wrong . Without washing/cleaning facilities. Project manager doesn't seem interested until i escalated my complaints. My laminate flooring had to be all taken back up due to being stalled incorrectly. Problem after problem .......
I have a 3 page list of problems i've experienced SO FAR with the B&Q install.
I would never recommend B&Q to anyone thinking of using them for an install. the stress and upset I've had from B&Q and still yet to get any response from them regarding the gas leak.., where i could of payed for the kitchen with my families life.