So far out of a purchase of 2 doors,laminate flooring,underlay and trim they were a day late delivering trim and underlay which the trim was the wrong colour, we had to take it back ourselves to exchange as they can't change a delivery until full delivery has been received so we had a 20 mile round trip to have the wrong trim refunded and then the correct trim repurchased. Yesterday the 2 doors arrived smashed so had to go back. I am now on my 7th call to their customer service and it is a total waste of time as they do nothing. So if you can't carry goods home your self don't buy from this company. I have my fingers crossed that my laminate will be delivered on Friday and undamaged, never again.