Ordered a kitchen and worktops from Margate B & Q in August 2017, great local staff, bent over backwards to design and order kitchen. When kitchen was delivered in October the main worktop was missing. 7 phone calls to B & Q customer services, was given 4 new dates for out of stock worktop to come in, it didnt come in! Was told 3 times I would be called back.....not called back once! Visited local store, they tried to sort it out, phoned customer services, told it would be in last thursday and they would ring me direct.......you guessed it....they didnt call! I have spent 7 hours so far trying to sort this out....the customer services department is an absolute nightmare ro deal with and they basically lie, i have been told twice that the item is 'now in stock'....but it isnt! The response 'oh sorry the system has just gone down' has been given 3 times after waiting 20 minutes to get through? Right now, to get a refund on the matching 2 tops that were delivered, i have to wait 2 weeks for thrm to be picked up, so i can get a refund, to buy new tops from somewhere else? I have to pay a carpenter for the two wasted bookings due to the 'promised delivery arrangements' that didnt happen. DO NOT BUY YOUR KITCHEN FROM B&Q, they take your money then couldnt care less!! Appalling customer service, absolute shambles!