I've put 1 star only because there isn't an option of zero! We've just wasted 1 hour 23minutes of our lives in B&POO, we only wanted to buy a door. Helpful Harry came to our rescue but didn't manage to help as he was too busy trying to help anyone and everyone at the same time and failed in helping anyone in the end. We left him walking round in circles muttering to himself and decided to find one ourselves. Found the door but not the correct size so we were introduced to Beryl who clearly didn't want to get involved but reluctantly agreed to look on the system. 'You'll have to order it but you cant collect from store it will have to be delivered' no problem, gave the delivery address a few times as the 'system' was playing up. This took 20minutes as she kept having to ask for advice. In the end it can't be ordered because we have 3 in stock already! So back to the door section which we have already searched and confirmed there are no doors in the size we require. After another hunt the door session she thinks they could be on the top shelves. We feel a small glimmer of hope as she goes off to find doreen who can drive the forklift. We see doreen turn the corner at the other side of the store on the forklift vehicle. 5 minutes later she's halfway to us, not quick these things are they? She finally makes the arduous journey to the door section. We look in awe as she ascends up and up and up but wait, she stops short of the top shelf, 'I don't feel safe to go any higher' she says before decending back down, even slower than before. The most frustrating part is she could see the 3 doors from her halfway vantage point. This is when we checked how much time we had wasted and cut our losses and left. We passed Harry on the way out, still walking round in circles. We could imagine Doreen just reaching the safety of ground level and kissing the ground in relief before making the long, long journey back the the forklift docking station. We found our door round the corner from a kitchen supplier, in and out in 10 minutes with a similar door. The End.