Really horrible customer service. If it's possible to leave 0 star I would absolutely do so. Ordered online for next day delivery, waited for 3 days, then suddenly neighbour across the road rang door bell complaining big bulky packs left at hers. Lots of inconveniences to the old lady. We've provided both landline & mobile numbers, being stayed at home all the time, house big & clear to find, still bnq did such a ridiculous thing, never trying to contact us, not even bothering looking for us. Me as a mom with baby at home couldn't go collect them across road. Tried to ring bbq line(only 1 method & 1 No. given from its website), waiting for almost an hour(!!) then finally got through to a staff to explain our situations, only to be told they couldn't do anything with it. We needed to pay manpower hiring handyman to do it at our own cost. Absolutely disappointing customer service. If a business takes customers so neglectful, I can't imagine it could go far. After paying good money, all we need is just delivering to our address; all delivery & contact info provided to bnq perfectly. How unprofessional bnq must be to even fail that?! Definitely don't want bnq to be a typical example of uk businesses nowadays. As business, big or small, Please CHERISH YOUR CREDIT!