My mother in law had her bathroom done recently. She ordered it 6 months prior, had to pay in full (which you earned interest on) and was told it would be done in 12 weeks. This 12 weeks ended up being 6 months later. She paid for someone to come and measure but when the installer came the base of the shower was incorrect size, no tiles, no fixtures had been ordered by the B&Q Project Manager or lack of one. Her original tile selection was no longer available so had to reselect. From start to finish it was a shambles. B&Q this is a 70 year old lady who didn't have a shower or toilet in use for days because of your appauling lack of Project Management and service. There has been no apology, no refund for the measuring and certainly no apology, shame on you.