For a Kitchen just under £13,000 I am appalled at the ‘customer service’ this company offer! Firstly the kitchen start date was put back twice - first time by a couple of days which isn’t a huge issue, but to then be told it has been put back by a full week! After the current kitchen had been stripped down! During the install of the kitchen materials were missing throughout the whole process - thank goodness our fitter was a 5 star fitter or we may still be waiting for materials now. We couldn’t fault the actual installer who B&Q subcontractoed to us! Finally our kitchen has been finished for a full week - we are yet to have the rubbish removed from our driveway- even though we were told someone would be collecting this yesterday which meant we waited and wasted a full day! Rang B&Q today to be told they don’t know if it will be today either! 3days before Christmas and rubbish all over the drive way and blocking the garage ! This company should be avoided at all costs! If you want 5 star customer service please look else where!