Ordered an expensive product on the 15th Jan for next day delivery for my husbands Birthday which was on the 20th, I waited in all day on the 16th and it never turned up. I then phoned up the company who told me that it had been delivered and signed for by my husband (who was actually at work at the time it was supposedly delivered at 7.50am!!) the man I spoke to said that the delivery company weren't allowed to deliver before 8am! and he would look into this for me, he then asked me to phone back after 48 hours. I phoned back after 48 hours and was then told that the investigation was still on going, and it now turned out to have been signed for by someone called Clayton! and I had to walk around my street to try and find it. This time I was asked to phone back on Sunday, the day after my Husbands Birthday, so I ended up going to my local store to buy the item so I at least had something to give him. It is now the 24th January and I still haven't got my order, or my refund, I phoned up diy.com again today and was put on hold for over 15 mins! only to be told that it wasn't signed for by Clayton (the person I spoke to the other day had made a mistake) and because the parcel company said that they have delivered my order, they couldn't do anything about it. I am now out of pocket by £150. PLEASE DO NOT BUY FROM DIY.COM, IT WOULD BE LESS STRESSFUL TO THROW YOUR MONEY DOWN THE DRAIN!! - CUSTOMER SERVICE IS APPALLING.