Vinyl floor tiles soon started to rise after days. I contacted B&Q customer services 4.1.18 providing photographs and details of laying etc. I was advised this would be investigated on 6th Jan @ 09.03 hours. Since I have been required to follow up for a response on 14th, 19th and 26th Jan. Receiving unhelpful please send us more information. It appears the original communication has been lost due to incompetent complaints management. can anyone advise how I get any response from B&Q. They are unhelpful on the phone and appear to be waiting a week before they communicate. No wonder they are closing stores.