Unhelpful staff always make you feel like your causing them a problem, half the staff dont actually understand anything about diy or any of the products they sell. Probably some of the worst customer service i have ever seen, majority of staff are unapproachable! Bought a kitchen, they kept changing delivery date and when they did finally deliver it we witnessed them literally launching parts of our kitchen out of the van, they also wanted my partner to help remove items off the van which he is not insured to do (and its their bloody job!!) Also sold us a cupboard door which they dont actually make and didnt bother to tell us, the wrong hinges for corner doors so we cant get into them. Now we have half a kitchen which is missing four doors!!! I would HIGHLY recommend that you use any store other than b&q