My bathroom installation that should have taken just over a week took over 3 months to complete. The delivery date was not met and all the products were delivered in dribs and drabs over a 3 week period. My wife and I had to take additional time off work, our holiday was disrupted and we were both completely stressed out by the whole thing to the point of making us both very irate, confused and almost on the verge of being ill. They did not listen to complaints, promised call backs were never made, numerous telephone calls, text messages and emails were never responded to and on the odd occasion when contact was made they were rude and lied to cover themselves. The workmanship was shoddy at best, some items were damaged and the tiling and painting looks terrible. My family will never use B&Q again and I urge anyone who is thinking of using them to think again, don't get caught out like we did. Do NOT use B&Q. Its a pity I have to give them 1 star, there should be an option for no stars, or even negative stars. Once again do NOT use B&Q.