I bought an item, which was delivered to the wrong building so I had to go on a hunt to try and find it. It was delivered to the building next door, I am not sure why. Then I wished to return the item and opted for a collection service which B&Q are supposed to provide. I wrote to them 4 times by email but didn't get a response. I then decided to call and the gentleman on the phone was very helpful. We arranged for the collection for yesterday. I stayed in all day waiting but nobody attended. I phoned B&Q today to say that nobody came for the collection, but was told that someone did attend but I wasn't in, I was told they took a picture of the front door of my building. That's unbelievable - I was in all day and instead of pressing my doorbell or calling my mobile phone, they just take a picture of the door and leave. I really do not understand the logic here. I told the woman on the phone that I was in all day and they just needed to press my doorbell (I'm in a second floor flat and I can't see the entrance of my building from any of my windows so this is really the only way they can let me know they are downstairs). She put me on hold for about 5 minutes and then came back and said that she had rearranged the collection for tomorrow. Unfortunately I had to tell her that I will not be available tomorrow and it will have to be Thursday instead. She huffed and then put me on hold for a further 10 minutes to sort it out. Would have just been easier if the woman had asked when I was free. Let's see if B&Q can arrange the collection correctly, and whether they ring the doorbell this time or if they just stand outside taking photos.