So I wanted to buy a loft ladder, it is £100 on line with free delivery. Rang my local store and they had stock, I wanted to use my Diamond card to get a 10% discount and have it delivered, but no I had to drive to the store to use the discount card but I could still have it delivered. So a 10.8 mile round trip costing me fuel, time and money not to mention how we live in a green society, well except in B and Q world! So arrive at store and order loft ladder for delivery to be told there is normally a £20.00 delivery charge, but it would be reduced to £10.00? So there's my £10.00 discount gone plus the wasted fuel! Assistant told me well you got the delivery for half price! Decided to load the ladder into my car across the back seat (the leather seat was a worry!) and save the money. I could have brought the same product off Ebay delivered free, next time I will use my local DIY store for my needs and save money and time as they are more local. Maplin and Toys R Us have gone bust today, B and Q do you listen to your customers, you may be next, have you looked at your poor ratings?