Cancelled order for new bathroom due to ridiculous installation date. Asked b & q to cancel finance. Hitachi Finance tell us this was not done. Can't get anyone to sort this out. Now have finance in place and we are owed in excess of £600 deposit and survey fees. No-one at b & q seems to know what they are doing. Give customers misleading information about installation dates and then deliberately try and prevent cancellation. Homefit department don't contact customers in the timescale advised, useless. Bordering on fraud. We are still trying to get this sorted, get finance cancelled and get our money back. They tell us it's an IT problem, no it's just sheer incompetence. Don't use B & Q.