I booked an apt on line for a free home design visit. A lady called Keisha rang me and spent nearly an hour going through all my requirements and booked an apt for me. She then called me a day or so later to advise that this will cost me £50.00 for a home visit, so we cancelled and I agreed to get back to her when I was ready to book a free instore appt. When I was ready, I emailed Keisha and left a message with a colleague for her to call back but received no call back. I then rang again and was promised a call back. I did not receive a call but Keisha then emailed me that evening and we agreed a new date for instore morning visit. The day before my apt I was contacted by a member of staff to confirm my apt however they had my apt as an evening home visit! I had to explain all the above and despite having an email from Keisha confirming my apt I was told I would have to make a new appointment. They said she had put a different time on a sheet and different on the system. This was the only day my husband and I could have attended together in this current month. I then had to agree to a new apt date where I would attend on my own. I asked for email confirmation of my appt. 3 days later after not receiving this I called them again to check appointments were booked. Keisha answered the phone. I explained that her colleagues had told me that she had not booked my appts correctly and she then accused of me being rude and threatened to hang up the phone. I asked to speak to her manager who was busy and would call me back. I wish I had read some of the below reviews before as I would not have bothered to even attempt making an apt in the first place.