Had a complete bathroom installed by their fitters. Ordered in early October, install not started until mid December, not informed of the delay at the time of ordering. Expected one delivery, several were made even had some during the install. Some deliveries they refused to take upstairs so the hallway was cluttered for days at a time. During the fit he installed the radiator valves sticking out at different angles, complained like mad when I said they couldn't stay like that. Used tiles from boxes with 5 different batch numbers, some grey tiles were used instead of the brown, and insisted that he had checked them and they were all the same. Numerous leaks around shower enclosure that just had more and more silicone on making it look a right mess. After he had done, we got the installation manager round to point out the problems. One of the things she said was that the shower cubicles were not waterproof as it was still leaking a small amount. Called the BQ helpline to check whether they were or not they were waterproof and was told yes all their enclosures were definitely waterproof. A long list of things to fix was agreed. Different (at our insistance) fitter was sent round to fix the issues, he told us he was allocated 3 days. He took 10 minutes to decide that the whole bathroom should be redone again. Whole saga of deliveries again, different fitters did a much better job, still had leaks. One was so bad that a plinth needed to be replaced. Eventually we were happy with the state of everything. After a couple of months a large bubble appeared in the shower base. New one needed. When old one removed the problem was caused by a large hole in the floor that the two previous fittings of the shower base had not bothered to cover. One of the things that the first fitter did was cut the bathroom door bottom freehand leaving a wavy edge and a large gap. This required the replacement of all the doors in the house as they matched and the type of door was no longer available, BQ refused to replace the downstairs and only did the upstairs. When I rang to say some of the doors rattled because the trim had been fitted too far away, the installation manager said all the doors in her house rattled, not the sort of thing I would expect to be told, just accept the problem and have it fixed. My advice: keep well clear of BQ installations as their "expert" fitters vary wildly in ability and competence.