I had builders in to carry out a number of home improvements including a new ceiling and downlights. They asked me to pick the items up and they would install them. I picked a load of items up from B&Q and when they came to install the lights they contacted me to say the ones I had picked up were not very good but they would install them if that was what I wanted. On their advice I picked other lights up from B&Q and dropped them off for installation. When I returned the other unwanted and unused lights back into store I had the misfortune to be dealt with by a member of staff who was obvious in her disdain in wanting to deal with me. In brief she was rude, snappy and ignorant. I have never been dealt with like that by a staff member in my life before. The nicer I was the more contemptuous she became. Eventually I had enough and so for the first time ever I sought out and spoke to a manager. I advised that I wasn't making an official complaint but would never be back in the store again and no longer even wanted the refund I was due. I left him to make arrangements for the refund to the charity Shelter. As someone who suffers from a disability requiring medication and oxygen the experience was most unwelcome.