Delivery of a kitchen work surface. Attempt 1: gave me the wrong time for delivery, but when they finally arrived would not drive up the lane as worried about getting through. Previously I have had a complete kitchen delivered by B and Q to this same address. Attempt 2: arrived with a smaller van, but only one man. The work surface is 3 metres long and 7 stone in weight. I assisted him to get up the 3 sets of stairs, to the detriment of my own health. The manageress at Wincanton (DX, who were sub-contracted under the name B and Q Deliveries) claimed they did not send less than 2 men out, and that it was the driver's fault (yes, that is what she said!). B and Q customer service did not respond to my first complaint, and when I called the second time told me it had been dealt with and that it was DX's policy not to deliver with two men, so that was it. Somewhat contradicting what Wincanton had told me. Not B and Q's fault, but the contractor's (yes, she said that!). So...B and Q are officially sending out 1 man to deliver 3 metre lengths of work surface...and clearly expecting the customer to lug it into their own property. The previous delivery I had of 2 doors was simply dropped at the doorway when I was not there. I am following this latest incident up, not least with Health and Safety, but it is clear that when B and Q say they deliver, they are not telling the whole truth as all deliveries seem to be via contractors and they seem content to blame shoddy and dangerous delivery practice on them. It is unfortunate how B and Q are steadily declining, but I am astonished to hear that they deliver 10 foot lengths of worksurface with one man as policy. Too bad for all the elderly ladies who will have to help carry the heavy and bulky items into their own property. A shambolic company nowadays. The customer complaints lady refused to refer me to anyone else to address my complaint initially, and they had not even bothered to respond in any form to my original complaint. Catch 22 : you complain, they write it on their computers and then ignore it. Totally unsatisfactory experience.