If I could rate them at zero I would. Ordered 4 storage boxes delivered day before I requested them but luckily I was in to receive them - delivery refused as all 4 boxes badly broken. Phoned B&Q Customer Services and after 30 minutes on the phone this was reordered for another Parcelforce delivery the next day. The same happened again - all boxes broken. Phoned again - waited 30 minutes and offered refund. Refund received and told to call for a gesture of goodwill - again 30 minutes on the phone - offered £25 Gift Card that did not materialise - phoned again and after another 30 minute phone call (2 hours in total - disgusting) and told this call wasn't logged. Now referred to a supervisor who will deal with within 7 days. Decided to purchase my shed, cordless drill and all other diy supplies from other suppliers. You've lost my custom now and for ALL FUTURE PURCHASES.