Tried to order a B&Q IT range kitchen online, but due to the long lead time and the fact that we couldn't find which item was causing the problem we switched to store collection. After driving the 60 mile round trip in two cars to collect, we still had to order the parts that were delivery only items.
We have since had to return to store to change items that had been picked from a different kitchen range.
We then found this weekend that the hinges that were suggested in store for the 925 corn units don't fit and therefore we have had to order again and pay another delivery charge and wait until the 1st of May for them to be delivered.
On the basis that this is an of the shelf range, we are not happy to have paid twice for delivery.
My wife will be making the 60 mile round trip again on Friday, to return wrong hinges, the corn post that is not required and return a 500mm cutlery tray that does fit.
To make things worse customers services not interested. Will think twice before using a B&Q kitchen for our next development, we haven't got the space time to be messing a round this this...