I wish I had read all the review sites before placing an order with B&Q, my heart literally sank on reading all the poor reviews. Since ordering my kitchen I’ve had no end of issues caused by B&Q B&Q Netherfield used unscrupulous tactics AND are not to be trusted to do a good job!! When ordered a kitchen from them, they continually lied to me from over promising on the design element and over promised on timings relating to delivery dates, guaranteeing shipment on specific dates. When infact these were not achievable which had a huge impact on the build of my kitchen. On delivery when parts were missing or incomplete they were very slow in resolving the issues and seems not to care when I complained. They’ve sent damaged and or poor-quality units, sold items which were not as described when we did the “build” instore. Overall, I have had a series of issues which I have documented and detailed information which I’ve passed to the store manager, HOWEVER due to the order being taken on a “trade point” account it seems you DO NOT have the same rights to complain as these terms are different for the trader. At the time of the order these terms were not discussed and if I’d been made aware I was handing over rights as a consumer to make a complaint for a discount I may have made a different decision. STAY WELL CLEAR OF THESE CROOKS!