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Anonymous
AVOID B&Q KITCHENS IF YOU DON’T WANT TO BE REPLACING YOUR KITCHEN AND HOUSE FURNITURE AFTER A YEAR!!! We’ve bought B&Q kitchen and installation through B&Q 2 years ago and 1 year after the installation kitchen started falling apart. When we purchased the kitchen and equipment B&Q guaranteed the kitchen for 2 years. When we contacted B&Q they said that we the guarantee doesn’t cover most things! They said that they will come to fix some things as a goodwill gesture. They send one of the employees to fix a few things (not all of them) during the working hours so we let him in and left in our flat. When we came back our wooden dining table was dusty, fluff was hanging from it and it had huge, long scratches and deep cuts all over it. We found extremely disrespectful than their employees allowing themselves to treat someone’s house and personal belongings like this. It was obvious that our expensive dining table was being used as a tool bench!!! When we contacted B&Q and send the images as a proof they said that we have no evidence against them and implied that we are lying. And of course, there was no apology! Now we are left with £350 worth in damages + the kitchen which is falling apart for which we paid £6,000.
7 years ago
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B&Q has a 2.2 average rating from 2,596 reviews