Bought something online with collection in store. They took the money from my account and they confirmed that the product is waiting for me in that specific store( Barnet - New Southgate, London). When I arrive there this is the actually never had this product and they offer me the same thing(diferent brand) but with the price more than four times higher and they said that's the best thing that they can do. When I complained to customer service they reply to me by telling me that's nothing that they can do, store managers take the decisions. Basically the past me one for me another until I give up. And they actually send me an email saying that they give me a full refund because I choose to cancel my order. Is not just that I wasted my time and money but the way how store manager and customer service people treat it me