Most of my kitchen I ordered arrived except for 4 items. 3 of which were meant to be deliver a week after the majority of the items. In between these two delivery dates my file was corrupted on there system and customer service said I had to prove I had paid for the missing items. They also tried to imply that I had somehow done something to my file. At this point I went asked for her Manager to phone back. I am still waiting 3 weeks on! So I took all the paper work to the store that took my money to prove I had paid. This I did and they took copies. When I asked when the missing items would be delivered they said that 3 could be delivered within the week but one would not be available for 2 months. As it was something I could get from any electrical supplier I said I didn't want it and wanted a refund. I got a refund but for less than I paid for it. The whole customer service experience was non existent. And I am just about to let my credit card people know that I have been underpaid for the item they couldn't supply in time for my kitchen to be finished. Would not recommend.