To start with major issues with the online ordering system. Errors everywhere. And then when I do get the items in my basket and go to the check out half the order disappears. So I give up and I only ordered a mallet and a paving pack. Was down for next day delivery but I was not to be in. So changed it for a day off. No confirmation email/text sent. They other items I went to collect. Could not find half of the items so asked staff. They confirm they had over 9 showing in stock. Came to look with me. Nope none there. Said they must have sold them. I can confirm this was several days ago and the stock error has not been rectified. So beware when ordering click and collect. Decided to try wicks instead. I waited in the day of order delivery and got a text for delivery time. Then got another text later with a different delivery time which was slightly earlier. I had gone to get something for lunch so had to rush back. When it came I was shocked it was only the mallet. When I rang they said it was from a different supplier and they will get them to contact me. Not gonna hold my breath. So ordering off b&q very frustrating and badly managed on their part. It is defently something I will not be doing again.