1. ordered a product for a 2 day delivery, turned up on time, wrong colour and type of radiator! 2. phoned the customer services immediately and told it was too soon to report and exchange, please phone back tomorrow! 3. phone back 1st thing in morning and told that the exchange would be done and I should get a confirmation of delivery. 4. phone back following day as not received confirmation, sorry its not been ordered, will do it now. 5. phone on following morning and still not ordered, sorry customer services will call you within 2 hours and sort it all out. phone back later that day and low and behold radiator still not ordered. it is now ordered on exchange and will be delivered exactly 1 week after it should have been delivered and could still be wrong if the incompetence of B&Q thus far is anything to go by. I have now had to put off tradesmen for another week, I am left as to what will turn up and even when I have requested to speak to a manager I have been fobbed off every time. in my industry that is called GUTLESS! I am disgusted with the treatment of B&Q and will never set foot in their stores ever again because of the way they have handled this situation.