I bought a large mirror from B & Q Warehouse in Blackpool, got it home and it shattered. Thinking I had no chance of them exchanging it due it happening after I left the store, I was wrong. I went back the next day and Becky at Customer Services couldn't be more helpful. She got the store Manager Phil and he exchanged it for me no problem. I don't usually write reviews but I am very impressed with the level of customer service at this store and thought both Becky and Phil deserve a mention for being so helpful and friendly.
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