I was at B&Q Hemerston Edinburgh today and I was looking for tiles which I was told the ones I wanted by customer service were in Isle 12 and 14, my wife and I looked all around both isles twice taking our time but just couldn't find the ones we wanted so I spoke to a B&Q assistant called Tom he also looked for them for us to find them under a pile of other tiles, he done a great job very polite and professional and I couldn't thank him enough thank you Tom.