We spent £15,000 on a kitchen that was shoddy from day one. We were overcharged for items by the sales rep, promised things they could not deliver in terms of design When they came to fit the kitchen the workmen were less then considerate with our belongings and damaged our flooring and a few other items we then had hell making a complaint, they compensated us for the damaged items but then the kitchen started to leak, in fact the kitchen leaked on 3 different occasions, the customer service recieved was disgusting when trying to rectify this matter one one occasion we was told that we would have to wait a week to have a severe leak looked into After a whole day of debate they sent someone out to fix the leak but then it took a month to have a replacement unit door sent due to the water damage and now I’m having a nightmare trying to get someone to fit the door They have been rude unhelpful and honestly it has been very distressing dealing with them they have reduced myself and my mother to tears because they hang up the phone or fob you off with promises of call backs that never happen We are supposed to have a 5 year guarantee but just today we was told that our account is closed!!! All in all the service is terrible the kitchen is overpriced, the workmanship is shoddy and trying to sort it out is a nightmare, do not purchase your kitchen from B and Q