I had a kitchen fitted and from the start had several issues with incorrect items being fitted to the fitting being of really poor quality and falling apar. I rang customer service several times and the response was often of a willingness to help then was never followed up by B&Q just now resulting in a kitchen that has several pieces that have fallen off. They often provide a list of things they will do and then they never phone back and none of my concerns or repairs needed have ever been addressed. Really upsetting.
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