I had a bathroom fitted and from the time we made a booking there were a number of issues. We were told that they would start the job in 6-8 weeks from confirmation, they then booked the job in for 16 weeks later! We had some incorrect items being delivered prior to the fitting, some damaged items and the quality of the work is shoddy - the job is still not complete almost 18 months later. I have lost count of the number of time I have tried to call customer service - messages left AND emails sent, none of which have been followed up by B&Q just now resulting in a bathroom with poorly fitted tiles, an exposed wire from the flooring, a toilet seat that was never installed correctly and has subsequently broken.