Everything but mainly because you use the delivery company DX, it's such a sorry saga and too long to actually go into here but needless to say we had already spent over £1000 on a kitchen and because of all the problems we had, we cut our loses, took out what we had already fitted and have gone elsewhere. We managed to get a refund of about £300 on the unused items we eventually got delivered but have lost about £500 all told. But hey, not all bad news, we got £50 for all our trouble - you couldn't make it up!