Two problems over last few weeks 1. Stockport Store: Shelves for wood screw and bolts completely empty. When I asked a member of staff, they said - It has been like that for weeks because we are waiting for a new supplier. They then said there had been a mix up with the proposed supplier and could be a few more weeks before we have any screws at all !!. How can a DIY have no scews or bolts at all. Surely they should phase in a new supplier like everbody else. How am supposed to fasten the B&Q wood together? 2. In July I stopped receiving email receipts and money off vouchers. After several phone calls and mails, B&Q help desk said I had opted out of receiving Marketing Info on the Card web site. When I said I hadn't and had checked it about 10 since July, and even got a new card. They said I was wrong and I had opted out. What is going on here. They don't conceive it could be a software error on their part, especially after one help desk person said that a lot of other people had the same problem after the changes to the Data Protection act.