Ordered two pairs of taps on a Saturday for next day delivery, called Customer Services on the following Monday to check that delivery would be on that day, after checking the Customer Services agent said that Parcelforce had already delivered the parcels. I explained that I did have two parcels delivered by Parcelforce but they were not from B&Q but from a different supplier. Customer Services asked who the parcels were from and what was in them, (irrelevant to the matter in hand so I had the impression that I wasn't being believed). Customer Services checked again with Parcelforce, once Customer Services were satisfied that the B&Q parcel had not been delivered they stated that something had gone wrong at their end and the taps would be sent out that day. The taps were required urgently so I cancelled the order.