Garbage service! Ordered an item 2 weeks ago and arranged delivery for today. Received txt an hour before delivery due saying delivery delayed. Contacted courier and staff helpful but basically said the item was not ready to deliver. Contacted B&Q staff and again helpful, explained item was dispatched but couriers were not able to deliver. Was offered an alternative date but not on a date that was convenient to me. Asked if it was possible to arrange another courier for delivery- not an option. No mention of any compensation for inconvenience either. Despite the helpful staff, this is poor service, this has left me a very disappointed customer.