I'm having an awful experience with B&Q about a B&Q Homefit Kitchen and Bathroom installation. After over a year, and having to use an Ombudsman, they are now being forced to re-attempt to complete the outstand work from the initial installation that was incorrectly performed, or not to a professional standard (This involves replacement of a lot of the bathroom, and replacement of the kitchen worktops and re-alignment of units). The Furniture Ombudsman although slow was very helpful in resolving this part of my complaint, and addressing some other parts such as delays, and poor management. The second part was over the miss-selling of the projects, with regards the services provided by B&Q and their 5-year guarantee. This paper work was not made available before the installation was “completed”, naively I trusted what I was told at point of sale. When delivered it turned out to be just a Tradesmanship guarantee instead of a much more comprehensive guarantee I was expecting, ‘Tradesmanship’ was not mentioned once at point of sale. I've been bounced between various departments, with no one prepared to make an official response to me regarding rejecting the guarantee they provide after the installation was initially "completed". The purchase was also payed for up-front, giving me no leverage for withholding payment. The Homefit team also has some rude and overly assertive or defensive members, that don’t have a helpful attitude when talking to them on the phone.