Buyer beware if you have a TRADE account. If you have issue with your purchases you loose a lot of rights. My husband purchase some wooded steps and treds using his trade account. These were use as part of what cost us a £5K project on our staircase. Looked amazing once it was finished , all finished with molded skirting fully tiled wall and lighting . The 6 month after the stairs start to crack. We approached B and Q who keep passing us from pillar to post noone wanted to help,because it was not possible to just bring the faulty tread back into store without removing the whole of the stairs damaging the skirting and tiles. After over 15 visit to the Corton wood store someone came out to look at it and agreed it is faulty (not fit for purpose). We cannot afford the cost to take it up and replace it and have been told if we had not used our trade card B& Q would have stood the cost, but now all we have been offered is new board to replace the faulty ones. We would at the very least expected a full refund for the steps and treds given they are not fit for purpose. But no we can only get that if we remove them so basically they have us over a barrel. We cannot afford to refit them and they won't refund the faulty items. There customer service through out the complaint has been shocking with us having to chase progression. DISGRACEFUL B@Q. Gosh imagine if your builder and buy trade items not fit for purpose that look good to start with but then deteriorate you have no rights. SO TRADE people please be careful