ordered some laminate flooring last night Tuesday from b&q online whilst ordering it said delivery on Sunday once my card details were put in delivery confirmation changed to 15 days time. Went to the store today they said they couldn't cancel it have to phone. phoned they said I have to wait for delivery- refuse delivery then call the day after to start process of refund. guy on the phone was so rude asked to speak to someone above him said he will get someone to call I said when he said probably after delivery have been on the for 45 minutes whilst they tell me they cannot cancel the order or start a refund until after delivery absolutely disgusted with the