After checking on-line the required item (Bosch Workshop Radio) was in stock I visited the store to buy, and had hoped to use sixty plus discount card. Could not find item in store asked five different staff members (one told me to go to PC World or Curry's) who were of no help, eventual went to trade counter, computer was checked was told it had never been in stock in store. Also told no UK store had in stock. Left in disgust and on returning home checked on-line were I could order pay and collect. Phoned customer service who agreed that should not be possible, never had this circumstance before. One last try phoned Stevenage store as was a gift for family near there, and was assured they had 7 in stock. I then ordered from Tooled-Up, never will use B&Q again wasted whole day.