Alison
Bathroom - the dreaded Homefit! Project Management is practically non existent. Its difficult to get anyone to respond, call back, reply to emails. Installers didn't always turn up when they said they would. It took forever to agree a start date and then they didn't even start on the planned day! Installers would say one thing to me and another to B&Q and vice versa. Items were missing from the delivery and had to be chased up. The toilet was faulty and had to be replaced. The second toilet is also faulty but workable. They were so useless at acknowledging this and then getting a replacement part that I ended up telling them to forget it, as I can probably fix it myself, and I don't really want anything more to do with them. The only good thing about the experience was the design and sales part which filled me with a false sense of hope. The whole of the rest of the experience was rubbish! Never again!
5 years ago
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B&Q has a 2.2 average rating from 2,455 reviews

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Alice, Customer Support

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