I have made an order in February 2018 which I have cancelled the order a few days later . I was suppose to get an instant refund atleast within 30 days. Nobody bothered I wasted my time and effort in communication. They claim it was an error made by b&q and now they are saying I have my money given back in the trade account since my balance is fully paid by me I do not see any overpayment. There was lack of communication. Every time I speak or write to someone it’s always someone knew and they don’t know my concern so I have to keep repeating back every time. But it’s going to be almost a year chasing backwards and forwards and still no refunds to this day So I decided to get this matter sorted with the ombudsman for now. Probably get legal advice and may bring this on Twitter.