Categories Alternate Text Mike Rawlins For companies Your review counts! You reviewed DIY Add photo Mike Rawlins Mike Rawlins 2 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Just now Totally rubbish customer service Totally rubbish customer service. Handed over £310 for a Sanislim macerator that costs £304.80, for next day delivery to my local branch. I believe the girl on the till gave me the correct change but put down that I only paid £304. I phoned customer services the next day at 11:30 asking if my delivery was in. They said they will make enquiries and phone me back. they phoned my "Wife" back after 30 mins and told her it would be in store after 1PM. I immediately phoned back to confirm and ask them to phone me, not my wife (why they phoned my wife in the 1St place is a mystery). I was then told that my item will not be delivered as there was 80P outstanding, and that I would have to drive to Harlow, 17 miles away to pay the 80p balance and that the macerator would not be delivered until this balance was paid. In the meantime, the shopkeeper at Fyfield cannot trade as they have no toilet and no sink to wash their hands and prepare food. So it was beyond anyone to use their common sense and say, "well lets deliver the item anyway and when the guy comes in to pick up his purchase, ask him to pay the 80p. disgusting and irresponsible behaviour. But they are sorry. pathetic