Useless company for such big company they just don't care about their customers. The item didn't turn up on the delivery date shown, so 4 days later I call and they didn't even know it had been misrouted or bother to call me to say its been misrouted, they just gave me a tracking number. So I took the initiative to call parcel force, they were even more useless had no idea where the item was, the lady said it would turn up the next day..... did it turn up? NO! I called parcel force once again....the lady said I think it may be missing in the Leeds depot, then she said ask BNQ to send out another one....yeah somehow I don't think that's happening.Parcel force were so unhelpful. I then called bbq and they said that parcel force wanted to start an investigation which would take 48 hours, yeah I don't think so mate, its already 4 days late! In the end after a long persuasive conversation I said to her please cancel the order and I told the lady you fight with parcel force you do your investigations in your own time not the customers time and please just cancel the order and give me a refund. In the end I went in store and bought it within the hour. I usually go in store and c&c this time the shipping was free I thought id save myself the journey.. but that didn't happen did it! Ok so its not completely BNQs fault here its more Parcel forces, but at least have the decency to call up and advise me that its been misrouted, or suggest to cancel the order, If I hadn't done anything it would have never turned up.