Wow. We will hold a grudge and not shop here again for a number of years to come. We spent over £600 on flooring for our kitchen which lasted less than 12 months before it started to disintegrate - luxury vinyl click - do not waste your money unless you think a floor should be replaced each year. This started to peel the top layers away less than a year after fitting so we asked them to come look at it as it clearly IS NOT FIT FOR PURPOSE. So they looked and refused to accept anything was wrong with it. In fact quoted that there was "dust and bits in between the layers of floor" and that this had caused the problem - Someone need to explain to them the difference between cause and effect - the dust was because it had de-laminated NOT the cause. Days after fitting we realised that this floor scratches for fun so we bought cushion pads for all our furniture to protect the floor, even the hoover left scratch marks on it, so we moved to sweeping as it wasn't possible to vac it. After the first attempt to mop it ( which it said on the packet was ok) we realised the ( well rung out) mop had left water stains so we resorted to having to wipe the whole floor on hands and knees with a cloth (no chemicals as that would certainly have stained) . so essentially i have given this floor luxury care and yet it still fell apart apparently due to "no manufacturing fault" . B&Q shirked their responsibility for selling a product fit for purpose - they even said it should have been fitted by a professional - interesting attitude given I bought it from a shop whose web site is diy.com! Which would rather imply that the products they sell are suitable for DIY fitting!