I called Hitachi to cancel my kitchen 3 days after purchase in October, also called b&q to cancel the deliverys...all items came in three separate deliverys. All three did not leave the van( returned all back like the customer service worker said for me to on the phone), however somehow this has not been logged into there system that one of them has been delivered (which didnt!) So what has happened to these items? Whoever sent it back didn't not do there job, Hitachi has took money from me thinking the loan is still active and b&q hasn't confirmed them??? Absolutely shocking that nothing has been recored or tracked. Been on the phone to Hitachi saying why they took money from when I specifically cancelled it and they said that b&q hasn't contacted them with the refund???