If it were possible to give "no stars", I would. My parents had an absolutely appalling experience with B&Q's (now disbanded) HomeFit service. They ordered a new kitchen in March 2018. Installation started in August. The kitchen was so badly fitted that the whole thing had to be ripped out and started again. The kitchen was finally completed in November, but there are still outstanding issues. As of yet, the project is yet to be officially signed off. They have not been provided with gas or electricity safety certificates for the work that was done. Customer care has been virtually none existent. No one appears to have shown any sense of responsibility for what has happened. No one showed any sense of pride in the workmanship and as of yet they have received no compensation. They basically had to manage the whole project themselves. The whole experience has taken a massive toll on their health and wellbeing (they are both retired senior citizens). In total they spent TWENTY days waiting in for packages to arrive (sometimes not even for them) or for workmen who didn't turn up as promised. They spent 9 weeks without full use of a kitchen. I am sick to the stomach that a company as well known and trusted can show such contempt towards their paying customers. AVOID AT ALL COSTS!